Effective service delivery is not only the process of exchanging values, the performance of other supporting activities is even more important. Among these activities are provision of information and advice, responsiveness to customer needs, handling complaints and common courtesy. It is understandable, that all these activities are easier to perform when delivery is full – serviced or at least half- serviced. When participation of customer is increased the involvement of trained personnel is limited to minimum. In this situation customer must have access to information they need, way to express complains and give recommendation if they have one in their mind.
“Abdominal obesity is linked to the development of high blood pressure, type 2 diabetes and high cholesterol. All these factors lead to atherosclerosis or the hardening of the arteries leading to stroke or heart attack. However, studies show that smoking alone can lead to atherosclerosis by harming the inner lining of your blood vessels and arteries and it also increases bad cholesterol (LDL) and lowers good cholesterol (HDL). Patients under 50 years old who suffer from heart attacks are smokers. Therefore, even if you lose that weight you are in no better condition if you have not quit smoking yet. Nevertheless, studies also show that those who quit smoking may gain extra pounds in a few months but can lose them all after six months, and are guaranteed to look, feel and smell a lot better than before.”
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